karim zakareia gheith

customer service represantative Full Time

• Job Details:1. Provide timely and accurate information to incoming customer order status and product knowledge requests. 2. Provide timely feedback to the company regarding service failures or customer concerns. 3. Attracts potential customers by answering product and service questions; suggesting information about the products and the services via phone, chat, e-mail. 4. Opens customer accounts by recording account information. 5. Maintains customer records by updating account information. 6. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution 7. Maintain broad knowledge of all company products, services and promotions. 8. Recommends potential products or services to management by collecting customer information and analyzing customer needs. 9. Follow up with the customer from time to time about the service . 10. Handle and resolve customer complaints. 11. Set up new customer accounts. 12. Manage customers' accounts. 13. Record details of inquiries, comments and complaints. 14. Return customer calls in a timely manner to ensure customer satisfaction.

Marketing specialist Full Time

• Job Details:1. Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand. 2. Seek and provide information to help company determine their position in the marketplace. 3. Measure the effectiveness of marketing, advertising, and communications programs and strategies. 4. Attend staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services. 5. Gather data on competitors and analyze their prices, sales, and method of marketing and distribution.

telesalesFull Time

• Job Details:1. contacting potential customers by telephone .The goal is to try and persuade the customer to buy the company's goods and services, or at least accept a trial. 2. Describe the product benefits and any special offers. 3. Give advice about how the product may benefit customers personally. 4. Persuade customers to accept a trial or place an order . 5. Gather and document information about the customer. 6. Enter my notes into a computer, including dates for follow up calls. 7. build rapport with customers and explain the features and benefits of the product in a short amount of time .