Basic Info

Sadhamhussain Shahul Hameed

4 years

India

Bachelor's Degree

Experienced

Work Experience

IT Engineer at C-DOT (XEAM Ventures Payroll)

Experience Details

IT Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

• Working with migration of TDM based Network to VOIP based Network (Government owned BSNL Telecom Project).
• Installation & Configuration of Access and Core Equipments (HP Blade Servers, Linux OS : RHEL V6, Server Modules: SBC,C5,C4,INSSP)
• Manage and maintain the NG (Next Generation) Monitoring Systems (these report on the status and performance of
MAX-NG network, ISP services and facilities).
• Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for co-location, customer backup and other customer network services).
• Facilities provisioning (installing racks, setting up power, installing ethernet, fibre and console cabling, and KVM).
• Escalate issues as per NOC policies and procedures.Providing 24/7 support.
• Identify repetitive false alerts and assist in the process of getting them tuned.
• Maintenance technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Establishes voice and data networks by installing telecommunications equipment, routers, switches.Maintains safe work environment by following codes, standards, and legal regulations.


Company Details

C-DOT (XEAM Ventures Payroll)

Bengaluru, India

501-1000 employees

Telecommunications

N/A

Mar 2017 to present (7 months)
IT Support Engineer at Saudi Aramco (Al Marzouk Contract)

Experience Details

IT Support Engineer

Installation/Maintenance/Repair, IT/Software Development, Engineering - Telecom/Technology

Experienced (Non-Manager)

IT Support Engineer position in one of the leading Oil & Gas energy producer and seller in Saudi Arabia.
1st / 2nd Level Support .

• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems.
• Assist with maintanence and operations of around 700 users
• Assists in software and hardware upgrades and new installations.
• Configuration of CISCO Routers, switches,firewall,IP subnetting
• Install personal computers, software, and peripheral equipment.
• Assists in spyware, virus removal, data backup, and disaster recovery.
• Train users on software and hardware on-site, as required.
• Meet vendors and Purchase new hardwares as per need,I have Saudi Arabia driving License.
• Making Documents procedures as required.


Company Details

Saudi Aramco (Al Marzouk Contract) (multinational)

Saudi Arabia

More than 1000 employees

Oil and Gas

www,saudiaramco.com

Jun 2014 to Sep 2016 (2 years 3 months)
Desktop Support Engineer at Access Healthcare Services Pvt Ltd

Experience Details

Desktop Support Engineer

Installation/Maintenance/Repair

Entry Level

Access Healthcare Services is one of the US Healthcare Process BPO in India.
• Assembling and installation of desktops.
• Keeping all the systems up to date with patches security fixes.
• Helping out end users do their work more efficiently .
• Assist with the maintenance and operation of 400 workstations.
• Track company IT assets and document any changes in Asset database.
• Properly escalate unresolved queries to the next level of support


Company Details

Access Healthcare Services Pvt Ltd (multinational)

Chennai, India

More than 1000 employees

Healthcare and Medical Services, Information Technology Services

www,accesshealthcare.org

Feb 2013 to Nov 2013 (9 months)

Achievements


• Identified 20+ vulnerabilities by testing infrastructure security, using both automated tools and manual testing. • Assisted in making changes to desktop rollout procedures, reducing desktop imaging to 20 minutes, instead of two hours. • The implemented process allows for pre-imaging 25+ desktops in a single day, allowing for on-demand projects or instant recovery. • Contributed toward network installation encompassing 150 workstations, 50 printers, and 4 communication rooms with supporting infrastructure. Move was accomplished within 3 weeks. • Outperformed peers by maintaining outstanding record of technical support service, resolving 95% of all trouble tickets without escalation . • Reduced user callback rate by 20% through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions.

Education

B.Tech Information Technology in Information Technology

Education Details

B.Tech Information Technology

Information Technology

Anna University Chennai, India

A / Excellent / 85 -100%

N/A

N/A

Anna University Chennai
2008 - 2012
High School - Other

High School Details

Other

PKN Higher Scondary School

India

2008

A / Excellent / 85 -100%

N/A

PKN Higher Scondary School
2008

Certifications

CCNA
Feb 2017

Certificate details

CCNA

Feb 2017

1000 out of 1000

N/A

CSCO13139588

CISCO

CCNA Routing & Switching Certified

Training and Courses

Training/Course Details

Networking Trainee,CCNA

Dec 2016

Quibus Technology, Biznet

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Access Healthcare Services Pvt LtdAdaptiveArabicBMC Remedy IT Service , SCCM ,Casper Tools, Virus & Malware Prevention (Symantec Endpoint ,Norton ,McAfee ).Being RespectCCNACiscoCisco Routers Configuration RIP , EIGRP , OSPF (IPv4 And IPv6 Addressing),DHCP Server On Router.Cisco Switches Configuration VLAN , VTP ,STP,Inter-VLAN Routing,SwitchPort Security.Comedy ShowsCustomer-orientedData Center Management (Data Center Etiquette,Access,Security,Structured Cabing) .Data Migration,FTP,Server Configuration ,Virtualization (VMWare & Microsoft).Desktop Support EngineerDreamingEnglishFlexibleFreinds TogetheringHard WorkerHealthcare And Medical ServicesHelpdesk Ticketing, Security, Policy Adherence,Qos,Auditing Reports, KPI.HindiITIT EngineerIT Support EngineerInformation TechnologyInformation Technology ServicesInstallationMaintenanceMakkahMicrosoft Applications,Windows Active Directory Management ,Networking Trainee,CCNAOil And GasPresenterRepairSaudi Aramco (Al Marzouk Contract)SocialSoftware DevelopmentTamilTelecommunicationsUp To Date In Internet ThingsWeb Domain Management & Remote Support.

Self-assesed Skills

Languages

Tamil

Tamil

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Beginner

: Beginner

: Intermediate

: Intermediate

Arabic

Arabic

: Intermediate

: Advanced

: Beginner

: Beginner

Tools and Technologies

BMC Remedy IT Service , SCCM ,Casper Tools, Virus & Malware Prevention (Symantec Endpoint ,Norton ,McAfee ).

BMC Remedy IT Service , SCCM ,Casper Tools, Virus & Malware Prevention (Symantec Endpoint ,Norton ,McAfee ).

: Advanced

: Extreme - I love it!

:

3-5 years

Cisco

Cisco

: Advanced

: Extreme - I love it!

:

3-5 years

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

3-5 years

Data Migration,FTP,Server Configuration ,Virtualization (VMWare & Microsoft).

Data Migration,FTP,Server Configuration ,Virtualization (VMWare & Microsoft).

: Advanced

: Extreme - I love it!

:

3-5 years

Cisco Routers Configuration – RIP , EIGRP , OSPF (IPv4 and IPv6 Addressing),DHCP Server on Router.

Cisco Routers Configuration – RIP , EIGRP , OSPF (IPv4 and IPv6 Addressing),DHCP Server on Router.

: Advanced

: Extreme - I love it!

:

3-5 years

Cisco Switches Configuration – VLAN , VTP ,STP,Inter-VLAN Routing,SwitchPort Security.

Cisco Switches Configuration – VLAN , VTP ,STP,Inter-VLAN Routing,SwitchPort Security.

: Advanced

: Extreme - I love it!

:

3-5 years

Data Center Management (Data center Etiquette,Access,Security,Structured Cabing) .

Data Center Management (Data center Etiquette,Access,Security,Structured Cabing) .

: Advanced

: Extreme - I love it!

:

3-5 years

Helpdesk Ticketing, Security, Policy Adherence,Qos,Auditing Reports, KPI.

Helpdesk Ticketing, Security, Policy Adherence,Qos,Auditing Reports, KPI.

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Applications,Windows Active Directory Management ,

Microsoft Applications,Windows Active Directory Management ,

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Cisco Routers Configuration – RIP , EIGRP , OSPF (IPv4 and IPv6 Addressing),DHCP Server on Router.

Cisco Routers Configuration – RIP , EIGRP , OSPF (IPv4 and IPv6 Addressing),DHCP Server on Router.

: Advanced

: Extreme - I love it!

:

3-5 years

Cisco Switches Configuration – VLAN , VTP ,STP,Inter-VLAN Routing,SwitchPort Security.

Cisco Switches Configuration – VLAN , VTP ,STP,Inter-VLAN Routing,SwitchPort Security.

: Advanced

: Extreme - I love it!

:

3-5 years

Data Center Management (Data center Etiquette,Access,Security,Structured Cabing) .

Data Center Management (Data center Etiquette,Access,Security,Structured Cabing) .

: Advanced

: Extreme - I love it!

:

3-5 years

Helpdesk Ticketing, Security, Policy Adherence,Qos,Auditing Reports, KPI.

Helpdesk Ticketing, Security, Policy Adherence,Qos,Auditing Reports, KPI.

: Advanced

: Extreme - I love it!

:

3-5 years

BMC Remedy IT Service , SCCM ,Casper Tools, Virus & Malware Prevention (Symantec Endpoint ,Norton ,McAfee ).

BMC Remedy IT Service , SCCM ,Casper Tools, Virus & Malware Prevention (Symantec Endpoint ,Norton ,McAfee ).

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Applications,Windows Active Directory Management ,

Microsoft Applications,Windows Active Directory Management ,

: Advanced

: Extreme - I love it!

:

3-5 years

Data Migration,FTP,Server Configuration ,Virtualization (VMWare & Microsoft).

Data Migration,FTP,Server Configuration ,Virtualization (VMWare & Microsoft).

: Advanced

: Extreme - I love it!

:

3-5 years

Web Domain Management & Remote Support.

Web Domain Management & Remote Support.

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Presenter, Customer-oriented, Flexible / Adaptive, Social

Online Presence

www.linkedin.com/in/sadhamhussain-s-a9370339https://www.facebook.com/sadham.hussain.129

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