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Sadhamhussain Shahul Hameed

IT Support Engineer

  • Cisco Routers Configuration – RIP , EIGRP , OSPF (IPv4 and IPv6 Addressing),DHCP Server on Router.
  • Cisco Switches Configuration – VLAN , VTP ,STP,Inter-VLAN Routing,SwitchPort Security.
  • Data Center Management (Data center Etiquette,Access,Security,Structured Cabing) .
  • Helpdesk Ticketing, Security, Policy Adherence,Qos,Auditing Reports, KPI.
  • BMC Remedy IT Service , SCCM ,Casper Tools, Virus & Malware Prevention (Symantec Endpoint ,Norton ,McAfee ).

Work Experience

  • IT Engineer at C-DOT (XEAM Ventures Payroll)

    Mar 2017 to present · 1 Years 5 Months
  • IT Support Engineer at Saudi Aramco (Al Marzouk Contract)

    Jun 2014 to Sep 2016 · 2 Years 7 Months
  • Desktop Support Engineer at Access Healthcare Services Pvt Ltd

    Feb 2013 to Nov 2013 · 10 Months

Education

  • B.Tech Information Technology in Information Technology

    Anna University Chennai - Egypt 2008 to 2012 · 4 Years
  • High School - Other

    PKN Higher Scondary School - Egypt 2008

Achievments

• Identified 20+ vulnerabilities by testing infrastructure security, using both automated tools and manual testing. • Assisted in making changes to desktop rollout procedures, reducing desktop imaging to 20 minutes, instead of two hours. • The implemented process allows for pre-imaging 25+ desktops in a single day, allowing for on-demand projects or instant recovery. • Contributed toward network installation encompassing 150 workstations, 50 printers, and 4 communication rooms with supporting infrastructure. Move was accomplished within 3 weeks. • Outperformed peers by maintaining outstanding record of technical support service, resolving 95% of all trouble tickets without escalation . • Reduced user callback rate by 20% through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions.

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Skills
Tools and Fields of Expertise

  • Cisco Routers Configuration – RIP , EIGRP , OSPF (IPv4 and IPv6 Addressing),DHCP Server on Router.
  • Cisco Switches Configuration – VLAN , VTP ,STP,Inter-VLAN Routing,SwitchPort Security.
  • Data Center Management (Data center Etiquette,Access,Security,Structured Cabing) .
  • Helpdesk Ticketing, Security, Policy Adherence,Qos,Auditing Reports, KPI.
  • BMC Remedy IT Service , SCCM ,Casper Tools, Virus & Malware Prevention (Symantec Endpoint ,Norton ,McAfee ).
  • Microsoft Applications,Windows Active Directory Management ,
  • Data Migration,FTP,Server Configuration ,Virtualization (VMWare & Microsoft).
  • Web Domain Management & Remote Support.
  • BMC Remedy IT Service , SCCM ,Casper Tools, Virus & Malware Prevention (Symantec Endpoint ,Norton ,McAfee ).
  • Cisco
  • CCNA
  • Data Migration,FTP,Server Configuration ,Virtualization (VMWare & Microsoft).
  • Cisco Routers Configuration – RIP , EIGRP , OSPF (IPv4 and IPv6 Addressing),DHCP Server on Router.
  • Cisco Switches Configuration – VLAN , VTP ,STP,Inter-VLAN Routing,SwitchPort Security.
  • Data Center Management (Data center Etiquette,Access,Security,Structured Cabing) .
  • Helpdesk Ticketing, Security, Policy Adherence,Qos,Auditing Reports, KPI.
  • Microsoft Applications,Windows Active Directory Management ,

Languages

  • Tamil

    Fluent
  • English

    Fluent
  • Hindi

    Intermediate
  • Arabic

    Intermediate

Training & Certifications

  • CCNA

    CISCO · 2017
  • Networking Trainee,CCNA

    Quibus Technology, Biznet · 2016