Basic Info

Tarek Mohamed

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Services at Ability Contact Center

Experience Details

Customer Services

Human Resources, Analyst/Research, Customer Service/Support

Experienced (Non-Manager)

Customer Service Department- Call center Agent.
 Handling outbound calls
 Build customer’s interest in the services and products offered by the company
 Provide personalized customer service of the highest level
 Update the existing databases with changes and the status of each customer/prospective customer
 Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties
 Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
 Pleasant and friendly mannerism
 Ability to comprehend, capture as well as interpret basic customer information
 Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
 Good social skills
 Ability to meet tight deadlines
 Attention to detail
 A sound knowledge of telephone etiquette
 Obtains client information by answering telephone calls; interviewing clients; verifying information.
 Determines eligibility by comparing client information to requirements.
 Establishes policies by entering client information; confirming pricing.
 Informs clients by explaining procedures; answering questions; providing information.
 Maintains communication equipment by reporting problems.
 Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
 Updates job knowledge by studying new product descriptions; participating in educational opportunities.
 Accomplishes sales and organization mission by completing related results as needed.


Company Details

Ability Contact Center

Giza, Egypt

51-100 employees

Consumer Services

N/A

Jan 2012 to present (4 years 11 months)
HR admin at Ability contact center

Experience Details

HR admin

Human Resources

Entry Level

• Use computers for various applications, such as database management or word processing.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Create, maintain, and enter information into databases.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Maintain scheduling and event calendars.
• Complete forms in accordance with company procedures.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Make copies of correspondence or other printed material.


Company Details

Ability contact center (multinational)

Giza, Egypt

1-10 employees

Telecommunications

N/A

Feb 2013 to present (3 years 10 months)
Senior Recruitment Specialist at El Maaly Group For Recruitment And Human Resources Consultancy

Experience Details

Senior Recruitment Specialist

Human Resources

Experienced (Non-Manager)

- Maintain an updated roster of participant placements and potential job opportunities.
- Responsible for effective and fast recruitment processes both internally and externally.
- Responsible for providing current recruitment knowledge and trends within the market overall and also for multinationals.
- Active use of recruitment tools: job flow – hiring system ….
- Work closely with assigned business’ HRMs to deliver recruitment needs.
- Suggest proper Medias for approaching the right caliber candidates.
- Follow up and coordinate with recruitment channels.
- Execute pre-screening and/or final phone/face to face interviews for junior & mid
level posts & supports all parties in concern with assessment.
- Responsible for recruitment cycle especially with the blue collar.
- Updating vacancy and applicant status within the recruitment procedure, organizing interviews and producing interview schedules.
- Using social media to advertise positions attract candidates and build relationships with candidates and employers.
- Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client.
- Organizing interviews for candidates as requested by the client.
- Informing candidates about the results of their interviews
- Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
- Determines applicant requirements by studying job description and job qualifications.
Pursue any other activities within the job scope assigned.
- Reporting to the Recruitment Manager
- Submit candidate's offers and follow up on software until placing.
- Coordinate with universities, events in relation to targeted hires …..
- Proactive coordination with departments for interviews.
- Supervise & interact closely with staffing coordinator in charge of assigned hires
as well as continuous follow up with on-boarding.
- Support HRMs with weekly update on recruitment progress.
- Report weekly and when required to recruitment & staffing regional management
for progress update and further instructions.
- Update and deliver weekly metrics for assigned hires.
- Received request from manager or emails and distributed to recruitment specialist
- Contact with clients by phone or email to make follow up about candidates
- Contact with execution dept to make confirmation about candidate's credentials


Company Details

El Maaly Group For Recruitment And Human Resources Consultancy

Cairo, Egypt

51-100 employees

Human Resources

N/A

Apr 2014 to present (2 years 8 months)
HRSS Personnel Specialist at PEPSICO “ Cheipsy Branche “ at PEPSICO

Experience Details

HRSS Personnel Specialist at PEPSICO “ Cheipsy Branche “

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Social Insurance with forms number 1& 6
- Ensure complying with the labor law and company policies and procedures
- Keeping records for the weekly attendance
- Calculating the absence hours, punishment days, sick leaves and overtime hours
- Adding the starters and removing the leavers and quit employees
- Updating the employees database for the whole group
- Dealing with employees complaints and inquiries
- Directing the employees to the concerned department to solve their problems
- Contact with the company employees on daily basis to supply them with required data, check & solve their problems
- Updating the holiday balance for the employees
- Collecting the documents related to the holiday balance ( annual and casual vacations forms- sick leaves forms) and keeping record of all the related documents divided by companies
- Loans following up
- Other tasks might be added


Company Details

PEPSICO (multinational)

Cairo, Egypt

More than 1000 employees

Food and Beverage Production

http://www.pepsico.com/

Feb 2015 to Jun 2015 (4 months)

Achievements


Train the blind to work customer service

Education

College Diploma in Human Resource Management Diploma

Education Details

College Diploma

Human Resource Management Diploma ,

Cairo University, Egypt

B / Very Good / 75 - 85%

Human Resource Management Diploma

N/A

Cairo University
2014 - 2014
College Diploma in Human Resource Management Diploma

Education Details

College Diploma

Human Resource Management Diploma

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
2013 - 2013
Bsc in Faculty Of Arts Department Of History

Education Details

Bsc

Faculty Of Arts Department Of History

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2004 - 2008
High School - Other

High School Details

Other

El Hesania

Egypt

2004

B / Very Good / 75 - 85%

N/A

El Hesania
2004

Certifications

Certificate details

International Computer Driving License

Nov 2008

N/A

N/A

N/A

Ministry Of Communications And Information Technology

ICDL

Certificate details

Personnel & labor law Workshop

Aug 2015

N/A

N/A

N/A

Grow Skill Center

N/A

Training and Courses

Training/Course Details

HR Diploma

Nov 2012

NCG Academy

Strategic Human Resource Planning Compensation and Benefits Occupational Health and Safety Training and Development Performance Management Employment Law, Employment Standards and Human Rights Professional Practice in Human Resource Management Recruitment and Selection

Training/Course Details

Advanced Excel for Professional HR Workshop

Aug 2015

Grow skills center

Advanced Excel for Professional HR Workshop

This profile is fresh!
Last update 17 days ago.

Jobseeker photo

Profile Skills and Keywords

Ability Contact CenterAdobe PhotoshopAdvanced Excel For Professional HR WorkshopArabicConsumer ServicesCreativeCustomer ServiceCustomer ServicesEnglishFaculty Of Arts Department Of HistoryFood And Beverage ProductionFood ServicesHR AdminHR DiplomaHRSS Personnel Specialist At PEPSICO Cheipsy Branche Hard WorkerHospitalityHuman Resource Management DiplomaHuman ResourcesInternational Computer Driving LicenseLeaderMicrosoft OfficeOrganizerPEPSICOPersonnel & Labor Law WorkshopResearchSenior Recruitment SpecialistSupportTeam PlayerTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Medium

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Human Resources

Human Resources

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Creative, Organizer, Team Player

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