MZ
MARINA Magdy Zaher
Import Logistics & Assistant Manager at AM GROUP MISR
Marg, Cairo, EgyptWork Experience
Import Logistics & Assistant ManagerFull Time
AM GROUP MISR
Mar 2022 - Present -3 yrs, 4 months
Egypt , Cairo
- Job Details:-Follow-up of imported shipments and follow up of workers on them until they leave customs and reach the warehouses. -Making veterinary approvals, bank transfers and payments for the supplier, and following up on its collection. -Work on the nafeza site with everything related to ACI# - Preparing reports about the company's sales operations and sending them daily to all owners. - Provide support to all managers in planning and implementing all purchasing processes and provide effective interface with all departments. - Evaluate all reports on stock reordering, coordinate with internal departments for the same and maintain an efficient purchase order system. - Working on the personal requests of the owners, such as their personal financial transfers, booking airline tickets and visas.
Customers Service agent and Master DataFull Time
AM GROUP MISR
Mar 2021 - Jan 2022 -10 months
Egypt , Cairo
- Job Details:-Maintaining a positive, and professional attitude toward customers at all times. -Responding promptly to customer inquiries. -Communicating with customers through various channels. -Acknowledging and resolving customer complaints. -Knowing our products inside and out so that you can answer questions. -Processing orders, forms, applications, and requests. -Keeping records of customer interactions, transactions, comments, and complaints. -Communicating and coordinating with colleagues as necessary. -Providing feedback on the efficiency of the customer service process. -Managing a team of junior customer service representatives. - Helping develop reports and analysis.
Education
Bachelor of Commerce & Business administration English Section _ Accounting department in Accounting
Helwan UniversityJan 2016 - Jan 2019 - 3 yr