شم
شريف مسعود
IT Manager at Abu Samra Restaurant Management Company
Giza, EgyptWork Experience
Abu Samra Restaurant Management Company
Jan 2025 - Present -5 months
Egypt
- Job Details:Oversee IT operations for a chain of 7 branches and an administrative HQ with centralized customer support. Design and maintain secure VPN connectivity between branches. Implement VoIP solutions and integrate centralized systems. Provide proactive technical support and IT policy development. Lead infrastructure upgrades and software deployments.
Lifescan
Jul 2018 - Mar 2024 -5 yrs, 8 months
Egypt
- Job Details:Led full-time IT operations and systems development for the organization. Designed and implemented a customized IT infrastructure, improving operational performance. Deployed and maintained hardware, backups, and security protocols. Collaborated with vendors and third-party specialists on technical projects. Oversaw Windows systems, domain controllers, DNS, and DHCP management.
Education
Diploma in Information Technology
Cultural Institute for Computer Studies and Information TechnologyJan 2020 - Jan 2023 - 3 yr
Skills
- IT Infrastructure Management
- Network design & administration (TCP/IP, DNS, DHCP, VPN)
- Active Directory & domain controllers
- Windows Server (2016/2019/2022)
- IT security & firewall (Mikrotik)
- ERP administration
- VoIP & VPN (SSTP)
- User support & technical troubleshooting
- IT Policy Development
- Data backup & disaster recovery
Languages
Arabic
FluentEnglish
Advanced