يوسف عصام عبده بدر

IT Help Desk Intern

• Job Details:Provided technical support to end-users via phone, email, and in-person, troubleshooting hardware, software, and network issues. Installed, configured, and maintained computer systems, printers, and peripherals for employees. Managed user accounts and permissions in Active Directory, resetting passwords and resolving access issues. Documented technical issues and resolutions in the ticketing system, ensuring timely follow-ups and issue tracking. Assisted in system upgrades, software deployments, and security updates to maintain compliance. Collaborated with other IT teams to escalate complex issues and improve service efficiency.