Abd Elhamed Alaa Eldein

Store Manager

Nasr City, Cairo, Egypt

Twasul Almustaqbal

Apr 2022 - Jan 2024 -1 yr, 9 months

Saudi Arabia , Al Bahah

May 2016 - Dec 2021 -5 yrs, 7 months

Egypt , Cairo

Job Details:Assist in the deployment, configuration, and maintenance of IT systems, including software installations, updates, and patches. Conduct user training sessions to improve end-user knowledge and proficiency in utilizing IT systems effectively. Adhere to company policies, procedures, and security protocols to maintain the integrity and security of IT systems and data.

One Way

Jan 2013 - Jan 2016 -3 yrs

Egypt , Cairo

Job Details:Provide technical assistance and support to end-users experiencing issues with hardware, software, network connectivity, and other IT-related problems. Diagnose and resolve technical issues promptly and efficiently, either remotely or on-site, ensuring minimal downtime and disruption to operations. Respond to support requests via phone, email, chat, or in person, maintaining a professional and courteous demeanor at all times. Document all support interactions, including troubleshooting steps taken and solutions provided, in our ticketing system for future reference and analysis. Collaborate with other members of the IT team to escalate complex issues and facilitate resolution, ensuring a high level of customer satisfaction.

Bachelor's Degree in Computer/Information Technology Administration and Management
High Institute for Computers and Management Information Systems - HICMIS
Jan 2018