احمد عيد احمد

Technical Support Specialist

• Job Details:Improved customer satisfaction with timely resolution of technical concerns. Handled customer complaints, providing appropriate solutions to guarantee positive outcomes. Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques. Improved customer satisfaction by effectively handling complaints and inquiries. Answered customer telephone calls promptly and improved on-hold wait times. Listened actively to offer accurate information and best solution to their needs. Managed high volume of inbound calls for quick resolution of customer issues.