اك

ابرار كمال

Front Office Executive at egyscan laboratory group

Aswan, Egypt

Work Experience

  • Front Office Executive

    egyscan laboratory group

    Jun 2022 - Present -2 yrs, 6 months

    Egypt

    • Job Details:answering questions customers might have about the reservation process. provide exceptional, friendly, customer service to all clientele. answer, screen and forward incoming calls appropriately.
  • Customer Support Representative

    telecom egypt (we)

    Mar 2020 - May 2022 -2 yrs, 2 months

    Egypt

    • Job Details:managing incoming calls. customer service inquiries. generating sales leads that develop into new customers. identifying and assessing customer needs to achieve satisfaction.
  • Customer Support Representative

    orange company

    Jul 2019 - Feb 2020 -7 months

    Egypt

    • Job Details:supports and provides superior service via phones, e -mails and faxes as a receiver and caller and follow -up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction. answers inbound calls and respond to customer requests to ensure customer satisfaction.
  • administrative

    administrative prosecution authority

    Sep 2014 - Sep 2016 -2 yrs

    Egypt

    • Job Details:preparing, organising and storing information in paper and digital form. dealing with queries on the phone and by email. arranging post and deliveries.
  • Education

    • Bachelor's Degree in law

      South Valley University (SVU)

      Jan 2013 - Jan 2013 - 0 Month

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • German

      Advanced
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