اك
ابرار كمال
Front Office Executive at egyscan laboratory group
Aswan, EgyptWork Experience
egyscan laboratory group
Jun 2022 - Present -2 yrs, 6 months
Egypt
- Job Details:answering questions customers might have about the reservation process. provide exceptional, friendly, customer service to all clientele. answer, screen and forward incoming calls appropriately.
Customer Support Representative
telecom egypt (we)
Mar 2020 - May 2022 -2 yrs, 2 months
Egypt
- Job Details:managing incoming calls. customer service inquiries. generating sales leads that develop into new customers. identifying and assessing customer needs to achieve satisfaction.
Customer Support Representative
orange company
Jul 2019 - Feb 2020 -7 months
Egypt
- Job Details:supports and provides superior service via phones, e -mails and faxes as a receiver and caller and follow -up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction. answers inbound calls and respond to customer requests to ensure customer satisfaction.
administrative prosecution authority
Sep 2014 - Sep 2016 -2 yrs
Egypt
- Job Details:preparing, organising and storing information in paper and digital form. dealing with queries on the phone and by email. arranging post and deliveries.
Education
Bachelor's Degree in law
South Valley University (SVU)Jan 2013 - Jan 2013 - 0 Month
Skills
- effective communication skills
- international computer driving licence course – icdl
- Internet & Computing Core Certification
- the preliminary course in international arbitration
- intermediate level english course
- certificate of achievement neuro linguistic programming (nlp)
- certificate of excellence in self control
- Human development course
- Detail-oriented
- Customer-focused
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Languages
Arabic
FluentEnglish
FluentGerman
Advanced