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احمد علاء

Customer Service Manager at Vodafone

Work Experience

  • Sales Representative

    Vodafone

    Jan 2024 - Jan 2025 -1 yr

    • Job Details:Attended industry events and trade shows to increase brand visibility. Negotiated contracts and addressed customer inquiries in a timely manner.

  • Customer Service Manager

    Vodafone

    • Job Details:Constructed and managed an effective customer service team that included recruitment, onboarding, and training. Developed customer service reports and analytics to identify customer service trends.

  • Customer Care

    Vodafone

    • Job Details:Assisted customers with product and service inquiries. Handled large volume of calls on a day. Handled customer inquiries, complaints, and concerns in a timely and professional manner. Attained high quality scores for performance.

    • Education

    • Bachelor's Degree in Customer Service

      Higher Institute of Qualitative Studies

      Jan 2021 - Jan 2025 - 4 yr

    Skills

    • Customer Service
    • Time Management
    • Problem Solving
    • Leadership
    • Communication
    • Listening
    • Teamwork
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