وع

وليد عبود

IT Business Systems Analyst

Abha, Saudi Arabia

King Khalid University

May 2021 - May 2023 -2 yrs

Saudi Arabia

Job Details:Lead business systems analysis and manage IT projects with agile, scrum, and waterfall methodologies. Collaborate with stakeholders to gather and analyze technical requirements, identifying optimal solutions that meet business needs. Design and prototype system interfaces using Figma and create workflows with draw.io, ensuring seamless integration for development teams. Manage the entire project lifecycle, from initial concept to delivery, ensuring adherence to timelines and quality standards. Successfully contributed to the launch of the alumni platform and flex learn platform, enhancing user engagement and operational efficiency.

Shahia Food Limited Company

May 2020 - May 2021 -1 yr

Saudi Arabia

Job Details:Managed large datasets in ERP/CRM systems, ensuring data integrity with SQL Server integration. Conducted data validation and analysis, generating insights that drove key business decisions. Optimized data entry processes, improving efficiency by 30% and accuracy by 25%. Developed SQL queries to enhance reporting and data management efficiency.

Saudi Company for Hardware – Saco

May 2020 - May 2021 -1 yr

Saudi Arabia

Job Details:Provided technical support to customers via phone, email, and live chat, resolving technical issues related to hardware and software. Assisted customers with product selection, order tracking, and post-purchase support, improving customer satisfaction and retention. Trained customers on system usage and troubleshooting, reducing service call frequency by 15%.

Bachelor's Degree in Computer Science
King Khalid University
Jan 2018 - Jan 2023 - 5 yr