البطل بيومي احمد عبد العال

call center supervisor

• Job Details:managed a team of agents, monitored performance, and implemented kpi improvements. handled escalated customer issues and ensured high-quality service standards.

cost management manager

• Job Details:oversee cost control and budget implementation for military manufacturing operations. analyze production costs and develop cost-saving strategies. collaborate with departments to ensure efficient resource allocation. controlling all fixed assets in the company and determining depreciation rates and installments for each asset, as well as the accumulated depreciation and current value of each asset.

call center trainer

• Job Details:designed and delivered training programs for new hires. mentored junior staff and conducted performance evaluations.