Efomeia Wasim Ibrahim
It Specialist
Obour City, Cairo, EgyptWork Experience
It Help DeskInternship
Delta Lighting
Jul 2022 - Aug 2022 -1 month
Egypt , Cairo
- Job Details:• Provided technical support to end-users by troubleshooting hardware, software, and network-related issues. • Assisted with the installation, configuration, and maintenance of computer systems and peripherals. • Collaborated with IT staff to support daily operations and ensure smooth workflow. • Managed service tickets, prioritized issues, and ensured timely resolution to meet SLAs.
Education
BE in Electrical Communication and Electronics Engineering
October 6 University (O6U)Jan 2019 - Jan 2024 - 5 yr
High School - Thanaweya Amma
Al-Sadat High School for girlsJan 2019
Skills
- Help desk
- Installation
- Information Technology (IT)
- IT
- IT Help Desk
- LANWAN
- Cisco Switching
- Cisco Routing
- Cisco CCNA
- Hardware Installation
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
IT Help Desk
Delta Lighting·2022IoT
Information Technology Institute (ITI)·2022