Job Details
Skills And Tools:
Job Description
we looking for Customer Service & Problem Resolution Specialist.(only females)
Responsible for delivering exceptional customer service by handling customer inquiries, processing orders, resolving complaints, and ensuring a seamless customer experience across all communication channels for the women's wear brand.
Responsibilities
Respond to customer inquiries via WhatsApp, social media, phone calls, email, and live chat.
Assist customers with product information, sizing, availability, pricing, and styling recommendations.
Process orders, exchanges, returns, and refunds according to company policy.
Track shipments and provide customers with delivery updates.
Investigate and resolve customer complaints and escalated issues promptly.
Coordinate with Warehouse, Quality Control, Logistics, Finance, and Sales to resolve customer issues.
Follow up with customers after resolving complaints to ensure satisfaction.
Record all customer interactions and complaints in the CRM system.
Analyze recurring customer issues and recommend process improvements.
Meet customer service KPIs and maintain high customer satisfaction.
Support promotional campaigns and product launches by providing accurate information to customers.
Ensure compliance with company policies and service standards.
Benefits
competitive salary, KPI's , transportation allowance , annually vacations , fixed working hours
Job Requirements
Proven Expertise: 1-3 years of dedicated experience in customer service, administration, or a related support role. Preferably in fashion retail or e-commerce.
Customer Champion: Demonstrated ability in Customer Care, Customer Service, and Customer Support, with a genuine passion for helping others.
Communication Maestro: Excellent verbal and written Communication Skills, with the ability to articulate clearly and empathetically.
Problem Solver Extraordinaire: Strong Problem-Solving and Conflict Resolution capabilities, turning challenges into positive outcomes.
Tech-Savvy & Organized: Proficiency with CRM Software and Microsoft Office Suite (Word, Excel, Outlook). Exceptional Organizational Skills and a keen Attention to Detail are a must for effective Data Entry and administrative tasks.
Efficient & Proactive: Strong Time Management skills and the ability to multitask effectively in a fast-paced environment.
Sales Support Savvy: Experience or understanding of Sales Support functions is a significant advantage.
Career Level: This role is ideal for an Experienced professional looking to further develop their career in a crucial, customer-facing and administrative capacity.
