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Job Description
Operations Agent – Serviced Apartments Management Company
Location: Masaken Sheraton, Cairo
Employment Type: Full-Time
A growing serviced apartments management company is looking for an Operations Agent to support the day-to-day running of our properties. This role includes guest communication, assisting with apartment preparation, and helping with check-ins and check-outs.
Key Responsibilities
- Respond to guest messages and booking requests on Booking.com, Airbnb, and WhatsApp.
- Check apartments before and after guest stays to ensure cleanliness, supplies, and readiness.
- Coordinate with cleaners to ensure apartments are prepared on time.
- Assist with welcoming guests, handing over keys, and inspecting apartments after check-out.
- Report maintenance or cleaning issues promptly to the supervisor.
- Help purchase and deliver supplies to apartments when needed.
- Support the team with other daily operational tasks.
Job Requirements
Requirements
- Basic to good English skills (spoken and written).
- Must live near Masaken Sheraton (Heliopolis, Nasr City, New Cairo, or Ain Shams).
- Organized, responsible, and able to follow instructions carefully.
- Friendly and polite communication with guests and staff.
- Valid driving license; owning a car or motorbike is preferred but not required.
- Previous experience in hospitality, cleaning supervision, or similar work is an advantage but not essential.
Benefits
- Fixed monthly salary (based on experience).
- Bonuses for good performance and positive guest reviews.
- Friendly work environment with opportunities to learn and grow.
Working Hours
- Full-time, starting at 10:00 AM.
Note: This role does not include accommodation. Applicants must currently live close to the listed areas.
