Client Care Specialist

Hands of hope is a physical practice with currently 7 locations in NY, and growing rapidly, in addition to our Medical Staffing arm and upcoming business ventures. We are looking to grow our Cairo team. We are looking to hire a Virtual Client Care Specialist, to meet and greet our patients – virtually - for our 7 clinics in New York and provide them with outstanding customer service.

This is a very unique opportunity, as we are adapting the latest Virtual Reality technology. We are looking for an interactive, highly-engaging Customer Support Representative to meet with our clinics patients in NYC and check them into their appointments smoothly through virtual reality – live video and voice -, enhancing their experience during their visit. 

Fluency in English is a must for this job, as this is a face-fronting position to our patients in New York, USA.

About the job:

• Welcoming and greeting patients and visitors in our NY clinics through our virtual reality system, and checking them in to their appointments in a timely and professional manner.
• Answering the telephone and answering any inquiries.
• Recording and authorizing insurance.
• Scheduling appointments and keeping those appointments on time.
• Assisting patients with completing necessary forms and documentation.
• Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller.
• Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures.
• Requests and processes payments for co-pays, pre-pays and outstanding balances.
• Providing world-class customer service to patients.
• Performs other duties as assigned.