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Job Description
- Handling/processing Local and int’l Issuer and Acquirer Claims (MC/Visa/Meeza).
- Handling exception chargeback when cards/accounts are problematic.
- Reading, analyzing member letters from the scheme, and dispatching the information on different parties.
- Preparing statistics related to the chargeback cycle.
- Monitoring fraud through fraud reports for Cards & Merchants.
- Monitoring fraud through existing real time fraud tools for Cards & Merchants.
- Enhancements of existing fraud rules and fraud management systems.
- Handling compromised accounts.
- Monitoring and acting for card limit decrease.
- Monitoring and acting for warm card.
- Preparing statistics related to the risk cycle.
- Checking over-limit reports.
- Checking exception amounts reports.
- Checking abnormal cards transactions.
- 3DS merchants’ management on ISSM.
- Risk shield (3DS application) management.
- Bulletins Mandate.
- Responding to Bank emails and inquiries.
- Updating Unit Procedure.
Job Requirements
- minimum 7 years of experience in the same field.
- Any relevant studying major
- Excellent English Language.
- Excellent analytical skills.