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Client Relation Executive (Real-...

Palmier Developments
Sheikh Zayed, Giza

Client Relation Executive (Real-estate)

Sheikh Zayed, GizaPosted 1 month ago
35Applicants for2 open positions
  • 35Viewed
  • 6In Consideration
  • 26Not Selected

Job Details

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Job Description

  • Deal with clients’ queries promptly and professionally and in reference to PALMIER policies and procedures
  • Meets face-to-face with customers regarding requests or complaints and issues resolution.
  • Handle customer complaints and requests in a timely manner.
  • Prearranges customer site visits in coordination with engineering department.
  • Follows-up on customer requests for unit cancellation and tries to retain them.
  • Follows up on contracts and ensures that customers receive their contracts.
  • Handles customer documentations like (Modifications request, cancellation requests etc. …)
  • Prepares and updates daily productivity report.
  • Escalates customer issues and complaints to team leader & head of CE within 24 hrs.; using proper documents to address the issue.
  • Follows and adheres to company policies and procedures.
  • Follows-up up on customer unit completion schedule and coordinates with Engineering Department on actual verses projected.
  • Keeping up regular contact with clients and look for opportunities to deliver added value to client relationships.
  • To handle specific cases assigned by Team leader or Head of CE 
  • Supports client relations executive on specific cases throughout team leader or Head of CE directions. 
  • Collecting accurate data information, including payments, on the customer to create the customer master data.
  • Monitoring filing & Documentation system till handover.
  • Providing construction status to clients (for their units and for the project) according to technical team feedback.
  • Coordinate with finance & legal department on clients’ payment dues, outstanding, collections & legal actions.

Job Requirements

  • Bachelor’s Degree
  • 2- 5 years of experience in Real Estate Client Relation - CRM is a must
  • Solid knowledge in customer satisfaction and retention
  • Familiarity with reporting and follow-up work schemes
  • Excellent Communication Skills
  • Active Listening with professional problem-solving skills.
  • Creative Thinking, to be able to come up with new ideas to improve customer service standards.
  • Strong ability and will to work under pressure.
  • Very good organizational and planning skills

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