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Customer Service Assistant

Imerys Ceramics Egypt
10th of Ramadan City, Cairo
Posted 3 years ago
51Applicants for1 open position
  • 46Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Receive the quotation request from the clients.
  • Getting the freight from the logistics team.
  • Issue the Commercial offer.
  • Receive the confirmed order from the client.
  • Issue the PL.
  • Give order to the production team & add to the loading plan.
  • Check all needed documents with the client.
  • Coordinate shipping of the orders, checking the first available vessel and make sure with the factory team that goods will be ready on time to load it.
  • Prepare the documents (Review with different authorities, Review with the bank, issue the DOC's, Stamp from different places)
  • Arrange to send the original documents with the courier and make sure to send to the customer before the vessel arrives at the final destination.
  • Follow up with the shipments till discharged
  • Follow up the payment with the customers.
  • Follow up samples with all customers.

Job Requirements

Qualifications:

  • BSC  in commerce or other relevant subjects.
  • Further academic qualifications in same field, membership of professional bodies is a plus.

Experience:

  • 1 - 2 years of experience in customer service and exports knowledge.

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