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Sales Program Team Leader – Assistant Manager – English

Genpact
Cairo, Egypt
Posted 1 year ago
34Applicants for5 open positions
  • 10Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

With a startup spirit and 100,000+ curious and courageous minds, we have the expertise to go
deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rulebreakers
and risk-takers who see the world differently and are bold enough to reinvent it. Come,
transform with us.
Inviting applications for the role of Sales Program Team Leader – Assistant Manager – English - On
Site Cairo!
In this role, you will be responsible for service delivery and people development, and be a client focused
problem solver with strong analytical and continuous improvement attitude.
Responsibilities
• Manage the day-to-day operations in accordance with requirements and SLAs. Prompt
identification by investigating deviations and resolution of Service delivery issues including
implementation of preventative measures.
• Provide exceptional people management, mentorship and career development to members
of your team, achieve low attrition levels and high employee engagement
• Analytical bent of mind with the ability to root cause basis data and drive decisions
• Drive operations teams to deliver continuous improvement and productivity/quality gains
• Flag and escalate business risks timely to the client/supervisor
• Drive revenue for our client by supporting scalable sales programs across a variety of direct
clients and agencies
• Interact with site lead and/or SDLs to understand any business reporting, data analytics
requirements on regular basis
• Drive performance management process based on the framework.
• Ensure that our clients receive the highest level of sales and operational customer service
• Liaise with cross-functional teams on structuring and executing operational and strategic
services and programs
• Develop and implement best practices for client interaction, sales, and services.
Preferred Requirements:
• Expert knowledge of social media, mobile apps, and digital and mobile marketing.
• Knowledge of the self-serve platform, auction, and biddable form of digital advertising
buying.
• Experience working in a sales or account management role with small businesses.
• Proven track record of reaching and exceeding sales goals.
• Strong communication and interpersonal skills, good at work under pressure.
• Passion for social media/entertainment marketing, and up for the challenge of building
something from the bottom up
Minimum qualifications
• High school diploma or bachelor’s degree with 1+ years of Operations experience leading
teams
• Relevant years of marketing, brand advertising, media sales, and/or online advertising
experience.
• Ability to perform well in a highly dynamic, rapidly changing environment.
• Creative, outside-the-box thinker and strategist
• Excellent communication and presentation skills
• A team player and collaborator
• Proficient level of English min C1
This job will require working in a normal shift, Monday to Friday
What can we offer?
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports language courses, professional trainings and great career development
opportunities
• Free access to our award-winning learning platform
• Benefits such as private medical package and wellness programs
Genpact is an Equal Opportunity Employer. Genpact is committed to creating a dynamic work
environment that values diversity and inclusion, respect and integrity, customer focus, and
innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook,
LinkedIn, and YouTube.

Job Requirements

• High school diploma or bachelor’s degree with 1+ years of Operations experience leading
teams
• Relevant years of marketing, brand advertising, media sales, and/or online advertising
experience.
• Ability to perform well in a highly dynamic, rapidly changing environment.
• Creative, outside-the-box thinker and strategist
• Excellent communication and presentation skills
• A team player and collaborator
• Proficient level of English min C1

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