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Job Description
- Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions, etc.).
- Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
- Learn complex concepts, and communicate the information in a way that is engaging and understood by users.
- Gather customer feedback on documentation to improve usability.
- Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.
Job Requirements
- 3+ years of technical writing experience.
- Strong written and verbal communications and experience working with content in multiple mediums.
- Mastering English and Arabic Languages [specifically the writing skills]
- Excellent Translation Skills from English to Arabic and vice versa
- Experience in HTML elements.
- Experience working cross-departmentally to communicate the nuts and bolts of a product.
- Strong experience owning an end-to-end documentation creation process.
- Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
- A positive attitude, willing to jump in and tackle new challenges.
- Excellent in using Word Templates , InDesign, and WIKI tools.
