Skills And Tools:
- Respond to incoming calls, emails and other message from customers and give them the right answers and directions.
- Give accurate direction and support to other functions to facilitate successful completion of organization’s targets and performance goals.
- Identify problems that might arise from operations with the use of ethical procedures and professional judgment.
- Make use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that will yield better results.
- build a strong healthy relationship with clients, convince them of all benefits of doing business with the organization.
- Complies with the Company rules, regulations, policies regarding security of information, safety, quality standards and business conduct standards.
- From 1 to 3 years of experience as Customer Support.
- Good interpersonal skills.
- Good Experience of customer relations.
- Good conflict resolution skills.
- Multitask and able to work in a team.
- Good managerial skills.
- Very good reporting skills.
- English should be very good.
- Eager to learn new subjects.
- Proactive person.
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