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Customer Support Associate

Mokattam, Cairo
Posted 2 months ago
89Applicants for7 open positions
  • 89Viewed
  • 14In Consideration
  • 74Not Selected
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Job Details

Experience Needed:
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Job Description

  • Identify and assess customers’ needs to achieve satisfaction
  • Reply to customers’ inquiries through phone, chat, and email
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Establish strong customer rapport through a high quality of written/oral communications and by demonstrating excellent product knowledge
  • Create strong relationships with team members, and provide flexible and prompt support at all times

Job Requirements

  • Minimum experience of 3 years in customer service
  • Strong English (Oral/written)
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
  • Ability to manage difficult customer situations and to respond quickly to the needs of the customer, deliver feedback to improve service, and respond to requests for service/assistance

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