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Job Description
- Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training, and correcting where needed.
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Conduct Briefing for all staff during the Night Shift.
- Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
- Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival, and ensure escort to accommodations if appropriate.
- Maintain a professional and high-quality service-oriented environment at all times.
- Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
- Required to welcome our guests to the hotel in a friendly and helpful manner, and ensure that the public areas are kept clean and tidy.
- Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests’ cars, and other responsibilities to ensure all requirements are met during our guest’s stay.