Customer Service Representative - German Account

Answering customers inquires coming from Germany and Austria in German language through various means of communication to reach customer’s satisfaction.

Job Responsibilities:

• Receiving inbound calls coming from customers, by using the telephone system to help them with their inquiries, such as not limited to (subscription handling, cancellations and handling complains).
• Managing tickets received from customers or internal parties to achieve high level of inquiries resolution
• Handling to customer’s complains and sending the escalated cases to the client though G-mail domain to solve the problem and to ensure customer’s satisfaction.