Customer Service Representative - German Account
Centro -
Maadi, CairoPosted 3 years ago43Applicants for1 open position
- 33Viewed
- 10In Consideration
- 18Not Selected
Job Details
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Job Description
Answering customers inquires coming from Germany and Austria in German language through various means of communication to reach customer’s satisfaction.
Job Responsibilities:
- Receiving inbound calls coming from customers, by using the telephone system to help them with their inquiries, such as not limited to (subscription handling, cancellations and handling complains).
- Managing tickets received from customers or internal parties to achieve high level of inquiries resolution
- Handling to customer’s complains and sending the escalated cases to the client though G-mail domain to solve the problem and to ensure customer’s satisfaction.
Job Requirements
- Graduate and GAP year
- Advanced level of German & English languages
- Computer skills
- Business writing
- Communication skills
- Customer service skills