Network& Help desk Specialist

Al Andalous Pharmaceutic... -
6th of October, Giza

Al Andalous Pharmaceutical Industries -
6th of October, Gizaposted 1 month ago

239Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Monitor and maintain local and wide area networks (LAN/WAN).
Diagnose and resolve hardware, software, and network issues promptly.
Provide first and second-level IT support for end users (on-site and remote).
Install, configure, and update computer systems, printers, and related equipment.
Manage user accounts, permissions, and passwords in Active Directory.
Support and monitor internet connectivity, routers, switches, and firewalls.
Escalate unresolved issues to senior IT staff or vendors when necessary.
Maintain IT asset inventory and documentation.
Ensure data backups and system updates are performed regularly.
Follow IT security policies and assist with compliance audits.
Support implementation of new IT solutions and infrastructure projects.

Education: Bachelor’s degree in Information Technology, Computer Science, or related field.
Experience: 3–5 years of experience in IT support or network administration (pharma or manufacturing environment preferred).
Strong knowledge of Windows operating systems and Microsoft 365 environment .
Understanding of TCP/IP, DNS, DHCP, VPN, and network troubleshooting tools.
Experience in helpdesk/ticketing systems and IT service management (ITSM).
Hands-on experience with routers, switches, firewalls, and antivirus system.
Familiarity with data backup and endpoint security solutions.
IT system upgrades and security monitoring to ensure business continuity and data integrity.
Strong problem-solving and analytical skills.
Good communication and customer service orientation.
Ability to manage multiple support requests under pressure.
Certifications (Preferred): CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, or CCNA