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Outpatient Department (OPD) Coordinator

Andalusia Group
Maadi, Cairo
Posted 2 months ago
90Applicants for1 open position
  • 90Viewed
  • 46In Consideration
  • 44Not Selected
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Job Details

Experience Needed:
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Job Description

Planning Process:

  • Report on the performance of each specialty and per doctor.
  • Allocate proper housing for each doctor's clinic, while maintaining a good utilization of time and spaces.

 Operations Excellence Process:

  • Be presented in clinics to keep updated of general maintenance and biomedical maintenance issues.
  • Prepare of the OPD daily report concerning the occupancy of each doctor clinic and the apologies.
  • Notify the call center with cancellation, delays and rescheduling of doctors.
  • Report on the new findings of performance of the marketing campaigns.
  • Perform the daily round in clinics to keep updated of general maintenance and biomedical maintenance issues,
  • Prepare work schedules and maintain appropriate staffing levels including shift patterns and the number of staff required to meet demand.

Customer Satisfaction Process:

  • Maintains a continuous customer satisfaction level to all patients by preventing or handling their complaints either Official or unofficial.
  • Cooperate and collaborate with doctors, patients, nursing, technicians, coordinators, receptionists, customer service agents, medical director, marketing managers to ensure quality service rendered.
  • Enhance customers and doctors' satisfaction by assisting in handling complaints, concerns and suggestions and providing appropriate follow-through.

Innovation Process:

  • Build loyalty through customer service.
  • Redefine evaluation criteria for customer service.

Job Requirements

  • Pharmacy, Dentistry or medicine graduates.
  • Interested in hospital management field.
  • Excellent interpersonal skills.
  • Patient oriented.
  • Commitment and dedication  

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JobsMedical/HealthcareOutpatient Department (OPD) Coordinator