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Hotel Reservation Agent

Heliopolis, Cairo
Posted 2 years ago
161Applicants for1 open position
  • 128Viewed
  • 25In Consideration
  • 93Not Selected
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Job Details

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Job Description

  • As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel.
  • A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
  • Specifically, a Reservations Agent will perform the following tasks to the highest standards:
  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards.

Job Requirements

A Reservations Agent serving Well-Known brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • FEMALES ONLY !
  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiate-level degree

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