Job Details
Skills And Tools:
Job Description
Manage day-to-day Infor WMS support, administration, and issue resolution.
Configure and maintain WMS master data, business rules, workflows, and user access.
Support customer onboarding, requirements gathering, solution design, and WMS setup.
Lead WMS upgrades, implementations, UAT, testing, and go-live activities.
Investigate WMS, database, integration, and transaction issues and coordinate resolution with IT and vendors.
Ensure WMS data and billing transactions are accurate and aligned with business requirements.
Manage WMS changes, releases, and deployments in line with IT governance and change control.
Coordinate with Operations, Commercial, Finance, customers, and vendors to resolve issues and deliver improvements.
Maintain WMS documentation, SOPs, configurations, and knowledge base.
Drive process improvement, automation, and system optimization opportunities.
Comply with and enforce applicable IT policies, procedures, security standards, and governance requirements.
Ensure WMS configuration, processes, and system controls support applicable GDP/GMP requirements and approved operational procedures.
Support the effective implementation and maintenance of the Quality Management System (QMS) and ensure relevant customer complaints are appropriately addressed.
Participate in risk assessments and comply with applicable OH&S and environmental requirements, objectives, and training.
Promptly report accidents, near misses, and environmental incidents in accordance with company procedures.
Provide technical guidance and support to WMS users and team members.
Job Requirements
Bachelor’s degree in computer science, Information Systems, Computer Engineering, or a related field.
3 – 5 Years of experience in similar position.
Minimum 5 years of experience in IT applications support, with significant experience in WMS.
Experience with Infor WMS is highly preferred.
Experience in 3PL, logistics, warehousing, supply chain, or pharmaceutical operations is highly preferred.
Knowledge of Track & Trace, inventory traceability, and end-to-end warehouse transaction visibility is an advantage.
Strong analytical and problem-solving skills.
Business-oriented mindset with strong understanding of warehouse operations.
Strong communication and stakeholder management skills.
Ability to challenge technical solutions constructively.
Strong ownership and accountability.
Ability to work under pressure in operational environments.
Strong documentation and knowledge-sharing discipline.
Collaborative and customer-focused approach.
Ability to lead activities across multiple teams without direct authority.
Continuous improvement mindset.
Excellent verbal and written English communication skills
Desire to expand knowledge and experience and commitment to continuous learning and Knowledge sharing.