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Customer Service Clerk - Process...

Tamayouz Development and...
Obour City, Cairo

Customer Service Clerk - Processed Meat Industry

Obour City, CairoPosted 2 months ago
47Applicants for1 open position
  • 32Viewed
  • 25In Consideration
  • 3Not Selected

Job Details

Experience Needed:
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Job Description

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Requirements

  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively

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