Job Details
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Job Description
- Maintaining a positive, empathetic and professional relationship with key accounts.
- Responding promptly to clients' inquiries.
- Communicating with clients through various channels.
- Acknowledging and resolving clients complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of clients interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the client management process.
- Developing and maintaining relationships with key clients.
- Maintain & increase the revenue of the assigned accounts.
- Ensure client satisfaction and provide professional support.
- Full reporting on accounts' performance, requirements & forecasts individually & compiled.
Job Requirements
- 2 to 5 years’ experience.
- Good command of English Language.
- Good standard of Computer Skills.
- Presentable
- Communication skills.
- Negotiation skills.
- Team work skills.
- Time management.
