Out-Patient Manager / OPD Manager

Develops, in collaboration with Patient Services Manager, and implement an outpatient department strategy that is aligned to the hospitals vision and its current and long-term business objectives.
- Liaises with other managers across the organization to ensure that outpatient strategies and activities are integrated with other parts of the organization and align with the hospitals overall objectives.
- Ensures that all activities are conducted accurately, ethically, and according to the relevant policies, procedures, and standards.
- Manages the OPD staff, organizing staffing schedules to meet the needs for the OPD service, monitoring their performance for the purpose of periodic assessment and reporting to the Patient Services Manager.
- Controls and supervises employees in Medical Report Section, Registration, Appointment Section and all OPD Receptionists.
- Participates in the planning, creation, organization and introduction of new OPD Clinics.
- Prepares and submits reports on the OPD functions.
- Leads, directs, and controls all outpatient policies, procedures, and activities so that they meet the hospitals overall business objectives and protect the organizations patient relationship and public reputation.
- Develops and coordinates the Quality/Performance Improvement Program within his/her area of responsibilities.