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IT Techn Support Specialist

MCV - Alsalihiyyah Aljadidah, Sharqia

IT Techn Support Specialist

MCV - Alsalihiyyah Aljadidah, SharqiaPosted 1 month ago
91Applicants for2 open positions
  • 15Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

▪       Maintain helpdesk support and resolve problems to the end user’s satisfaction.

▪       Check and respond quickly and effectively to requests received through the IT helpdesk.

▪       Check service desk for tickets assigned to the queue and process first-in first-out based on priority.

▪       Check configurations, utilities, software default settings, etc. for the local workstation.

▪       Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.

▪       Install, test and configure new workstations, peripheral equipment and software.

▪       Review inventory of all equipment, software and software licenses.

▪       Follow up issues for escalation and check as appropriate.

▪       Coordinate PC setup and deployment for new employees using standard hardware, images and software.

▪       Assign users and computers to proper groups in active directory.

▪       Carry out timely workstation hardware and software upgrades as required.

▪       Perform other job-related duties as assigned.

Job Requirements

B.Sc.  Computer Engineering, Computer Science, or equivalent discipline.

 

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