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Call Center Representative

Centro
Maadi, Cairo
Posted 3 years ago
135Applicants for1 open position
  • 105Viewed
  • 56In Consideration
  • 28Not Selected
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Job Details

Experience Needed:
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Education Level:
Salary:
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Skills And Tools:

Job Description

Responsibilities:

  • Communicate effectively all customers’ inquiries, complains, or sales on the telephone through following contact center procedures and quality standards.
  • Maintaining punctuality on working hours through complying to start time and break time.
  • Build a customer relationship/partnership by gaining customer trust.
  • Maintain high performance through accomplishing assigned targets and Quality guidelines on the due dates.
  • Filling CRM with accurate information through active listening and affirming client information.
  • Following Centro’s Rules and procedures written in the ‘Handbook’, positively adapting with the environment inside Centro’s premises, under the visionary umbrella of Centro Global Solutions.
  • Positively adapt with any business change implemented by Centro.
  • Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards.

Job Requirements

Qualifications:

  • University degree
  • IT Skills: knowledge of Windows operating environment
  • Languages: Fluent command of Arabic and English (oral/written)
  • 18 – 35 years old.
  • Working Hours: Monday-Friday (3:00 PM-12:00 AM)
  • Ability to work on National Holidays.

Preferred Skills:

  • Communication Skills
  • Customer Service Skills
  • Sales Skills

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