Job Details
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Job Description
- Ensure stable and reliable Operation for internal cloud
- Administration for Management applications for health monitor and archive configuration.
- Day-to-day performance monitoring.
- Troubleshooting and fault analysis and repair.
- Trouble ticket generation, response and escalations.
- Standard changes implementation via our change control systems and processes.
- Ticket and standard changes response for customer with valid support contract
- Solution documentation for internal and external projects.
- Technical administration and troubleshooting for Cisco collaboration solutions including (Collaboration End Points, Call Manager, Unity, IP Fax Solution , Video Solution , Jabber IM& presence , Express Way (MRA & Jabber Guest) , Webex , Prime Management, Voice Gateways and PRIs
- Technical administration and troubleshooting for Cisco Contact center solutions including different channels (IVR and scripting, Email, Social Minor (Live Chat, Social Media) ,Fax , Video with remote support ) and quality tools (CUIC, AQM , Voice and Screen recording , WFM)
- Technical administration and troubleshooting for Digital Signage Solutions.
Job Requirements
- Bachelor's degree in communication / computer engineering
- Minimum 3 years of experience in a similar field.
- Experience in Cloud provider or Cisco Partner are a plus
- Experience in UCCX is a must
- CCNP Collaboration is a must
- Advanced UCCX scripting - ITIL Foundational are a Plus.
