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Call Center Agent

Alfa Laboratories - Mohandessin, Giza

Call Center Agent

Alfa Laboratories - Mohandessin, GizaPosted 2 months ago
154Applicants for30 open positions
  • 48Viewed
  • 25In Consideration
  • 113Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Answers and handles all customer calls and inquiries on the telephone. 
  • Sets customer appointments and directs to the appropriate branch based on geographical distribution.
  • Uses the computer systems to refer to existing patient information or sets up new patients data on the system.
  • Handles and communicates all customer complaints and takes the necessary actions in coordination with other department and the supervisor to close the complaint properly.
  • Explains all current fees and customer financial responsibility and informs the customer of the payment required
  • Provides information to customers on practice policies and procedures such as what is required following physician template, or required scan perquisites.

Job Requirements

  • ONLY Medical background bachelor degree (veterinary medicine / Agriculture / Science)
  • 0-1 Yrs of similar experience is preferred.
  • Good computer skills.
  • Good English skills.
  • Maximum age is 28

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