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Customer Service Supervisor

J&T EXPRESS
Nasr City, Cairo
Posted 3 years ago
106Applicants for2 open positions
  • 9Viewed
  • 2In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required and manage them
  • Training staff in areas of customer service and company policies.
  • Investigating and solving customer service complaints.
  • Order tacking and confirmation
  • Post-Delivery Feedback
  • Submitting All C.s Reports
  • Performing additional duties when needed.

Job Requirements

  • 1-5 years of work experience in a similar position
  • Previous Experience in E-commerce & Start up
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Outstanding communication skills, both written and verbal.
  • High Microsoft  skills
  • Leadership Skills , knows how to manage a team

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