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Job Description
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required and manage them
- Training staff in areas of customer service and company policies.
- Investigating and solving customer service complaints.
- Order tacking and confirmation
- Post-Delivery Feedback
- Submitting All C.s Reports
- Performing additional duties when needed.
Job Requirements
- 1-5 years of work experience in a similar position
- Previous Experience in E-commerce & Start up
- Proficient knowledge of customer service, and standard office practices and procedures.
- Outstanding communication skills, both written and verbal.
- High Microsoft skills
- Leadership Skills , knows how to manage a team