Back Office Agent (Customer Service Experience)
WEmng -
6th of October, GizaPosted 2 years ago60Applicants for1 open position
- 26Viewed
- 2In Consideration
- 39Not Selected
Job Details
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Job Description
WEmng is hiring Back office and Web chat advisor for Tele sales Outsourcing Company located in 6 October
Job Description Responsibilities:
- Handles customers’ queries/complaints through live chat.
- Manages and resolves customer’s requests, complaints, and concerns in a timely manner. Makes outbound follow up calls whenever needed.
- Assists customers’ technical requests, takes care of any technical issue and takes initiatives in identifying and predicting issues.
- Provides the needed troubleshooting steps to solve the customer’s issue.
- Escalates to the upper management, upper tech support whenever needed.
- Always strives to provide exceptional customer experience and able to exceed the expectations. Reporting the progress to the management.
- Manages customer expectation and lead them to customer satisfaction.
- Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
Job Requirements
Qualifications :
- Obtaining a high school diploma or a bachelor's degree.
- Previous experience working in sales or customer service positions, preferable to have a record of sales achievements.
- Proficiency in dealing with various computer programs such as the CRM program, making calls professionally.
- Proficiency in speaking and writing Arabic and English with high typing skills & email handling skills.