Back Office Agent (Customer Service Experience)

WEmng is hiring Back office and Web chat advisor for Tele sales Outsourcing Company located in 6 October 

Job Description Responsibilities:

• Handles customers’ queries/complaints through live chat.  
• Manages and resolves customer’s requests, complaints, and concerns in a timely manner.  Makes outbound follow up calls whenever needed.  
• Assists customers’ technical requests, takes care of any technical issue and takes initiatives in identifying and predicting issues.  
• Provides the needed troubleshooting steps to solve the customer’s issue.  
• Escalates to the upper management, upper tech support whenever needed.  
• Always strives to provide exceptional customer experience and able to exceed the expectations.  Reporting the progress to the management.  
• Manages customer expectation and lead them to customer satisfaction. 
• Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements