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Job Description
Responsible for Providing necessary application support relating to various applications, corporate solutions (ERP,Retail , GTM, Sales Force Automation, HRMS, …etc) .
- Provide first line support to Users by providing analysis and resolution for routine operational application issues
- Provide the suitable solutions for any application issue within the agreed on SLA(service Level Agreement ) and based on the criticality of the issue
- Monitor the corporate applications to ensure service availability 24/7
- Record and track incidents, complaints or requests.
- Ensure that problem tickets raised in the right channel are clearly documented and articulated.
- Collaborate with other IT teams in problem diagnosis and resolution.
- Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
- Perform testing of solutions delivered by development team to address process improvements with business process owners, and coordinate with development team for issue resolution
Job Requirements
- Result Oriented.
- Analytical skills.
- Working under stress.
- Problem solving skills.
Previous experience in:
1- Technologies:
- Sales Buzz ( SFA) sales force automation , Business Intelligence, MS SQL Server
- Agile Methodologies, Design Patterns.
2- Used Tools:
- Sales Buzz ( SFA) sales force automation
- Microsoft Dynamics AX 2012
- RMS, Ax Retail
- SQL Server 2008, 2012, 2014.
- Power BI