IT Help Desk team leader

Nozha Group -
Obour City, CairoPosted 1 year ago

161Applicants for2 open positions

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Utilize ticket tracking system to document all support incidents.

Participation with maintaining inventory of hardware, software and support assets.

Capability to self-motivate, work independently and taking ownership of job responsibilities.

Provide tier 1 and tier 2 IT support.

Enforces IT standards and educate employees about compliance issues.

Networking experience including a demonstrated understanding of VPN, LAN, WAN, and wireless.
Demonstrated understanding of switches, routers, and other network hardware along with server virtualization technologies.
Understanding of Ticketing systems, Spiceworks, landest, Manage engine and Os ticket
Understanding protocols and services including IPv4, IPv6, TCP/IP, DNS and DHCP.
Understanding of security practices including physical, internet, and wireless security.
Strong understanding of user authentication, permissions, and encryption.
At least 3 years of documented Helpdesk Team Lead Experience.
Strong background in CCTV , Active board and projectors ,Microsoft Office , Microsoft Windows , Identify the required maintenance for the devices.
Good English command of English language.