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Job Description
We are hiring fluent English speaking Customer Service Representatives (Collections & Escalations) for a Canadian account. The candidates should fit in one of the fields below:
- We offer basic salary, transportation allowance, monthly bonus on KPIs.
- Medical & Social insurance post probation period.
- The office is in New Maadi (Palestine Street).
- 2 Rotational Shifts, from 4 pm to 12 pm & from 8 pm to 4 am.
Job Requirements
Responsibilities
- Communicate with customers via phone, email and chat.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Work with internal departments to meet customer's needs.
- Data entry in various platforms.
Qualifications
- At least 3 - 5 years of call center experience (English Account).
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to work rotational shifts, multi-task, organize, and prioritize work.
- Ability to type at least 35-45 words per minute.
- Knowledge of HVAC industry is preferable.
- English language proficiency is a MUST.