Registrar Officer

The Undergraduate Registration Specialist is expected to professionally perform the following tasks according to defined priority under the direct supervision of the Undergraduate Registration Supervisor:

• Students Changing Registration Data Requests.
• Students Courses Add & Drop Requests:
• Follows up and guides students according to an announcement sent.
• Changing/Switching Tutorial Groups Requests.
• Separation Letters Issuing.
• Counter Setup:
• Makes sure all counter supplies are always available such as handouts, student forms, brochures, and hanging important announcements.
• Keeps counter organized and tidy.
• Coordinates with the Undergraduate Archives Specialist the transfer of hard files to the office. archives
• Students Registration Data Entry & Revision.
• Absence Excuses and drop-out excuses for enrolled students.
• Offering direct client services the Students Registration Specialist is expected to serve the following:
• Accommodate daily student and parents traffic, takes inquiries, and guide/direct them adequately in a professional and friendly manner.
• Deliver high-quality, accessible services that meet their needs.
• Provide accurate, timely, and useful information to students in relation to their course of study, enrolment, policies, services, and processes.
• Give accurate and comprehensive information.
• Provide fair, transparent, and efficient complaints and appeals procedures.
• Provide clear statements of students’ academic records to their parents (including a transcript of records, attendance reports, etc.)
• Respond to personal, telephone, email, and inquiries from office members.
• Report problems and follow up their solving process.
• Ensure cleanliness, comfort, and security.