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Customer Support Associate

Cookievore
Sheikh Zayed, Giza
Posted 2 years ago
172Applicants for2 open positions
  • 19Viewed
  • 11In Consideration
  • 31Not Selected
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Job Details

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Job Description

This is a fully-remote shift-based full-time position.

  • Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
  • Answer questions independent of decision-support tools; including handling escalated calls from other customer support associates
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Interact with customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Clarify customer requirements; probe for understanding
  • Solve problems or offer solutions that are generally unstructured and require extensive clarification
  • Maintain in-depth knowledge of company products and/or services
  • Participate in activities designed to improve customer satisfaction and business performance

Job Requirements

  • Excellent communication skills
  • Minimum of 1 previous experience in a customer support role
  • Proficient in Arabic and English
  • Self-motivated individual who works well in a team environment.
  • Ability to keep cool during tense customer interactions
  • Ability to multitask, set priorities, and manage time effectively
  • Sales-oriented individual 
  • PLUS: Experience with Instagram, Google Sheets, and Shopify

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