Job Details
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Job Description
- Dealing with Suppliers, Tour Leaders & Guides.
- Ready for re-locating and traveling to meet suppliers, check quality and connect the office operations team with the ground operations.
- Interacting with them via various channels: phone, chat, email, etc.
- Providing the best freelance tour guides who are the leaders in the market.
- Managing last-minute bookings at different times.
- Collecting daily feedback for the ongoing tours & packages.
- Maintaining the tour quality with Suppliers, Guides & Leaders.
- Managing and focusing on better relations with the suppliers.
- Respecting the company rules and regulations.
- Answering all queries from the Sales & Guest Relations Team.
- Participating in planning and launching different products.
- Evaluating suppliers, tour guides and issuing appropriate feedback forms.
- Communicating with customers before the tour to update pick-up timings and tour details.
- Staying connected with the customers during the tour, collecting feedback and comments related to it.
- Making follow-up calls to the customers, checking for their satisfaction, and requesting them to write a review about their experience with us.
- Analyzing and resolving customer complaints, ensuring excellent service standards.
Job Requirements
- Proven work experience as Operations Manager in Tours, Excursions, packages or a similar role.
- Knowledge of organizational effectiveness and operations management.
- Experience budgeting and forecasting.
- Familiarity with business and financial principles.
- Excellent communication skills.
- Leadership skills.
- Degree in Business, Operations Management or related field.
- Willing to work in rotational shifts.
- Flexible to the working days / hours.
