Job Details
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Job Description
Essential Duties and Responsibilities:
- Follow communication procedures, guidelines, and policies
- Review the user contracts and validate the information of the user on the system
- Receive the new user requests and follow up the end-to-end process
- Keep records of customer interactions, process customer accounts, and file documents
- evaluate existing Clients according to established policies and procedures.
- Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents
- Performing the due diligence on new Clients, requesting the KYC information, documentation, review, and verification of received documentation
- Perform further investigation on identified suspicious client and client’s transactions and assist the KYC/AML compliance officer
- Assist the customer services functions by processing the inquiries on our systems
- Dealing with email inquiries
- Data entry on the internal systems
- Facilitate the onboarding process for the new users
- Assist in the preparation of regularly scheduled reports
- Contribute to team effort by accomplishing related results as needed
- Maintain computer and manual filing systems
- Develop and update administrative systems to make them more efficient
Job Requirements
- Bachelor’s degree in a relevant field.
- 2-4 years of relevant experience.
- Customer representative and negotiation skills
- Excellent knowledge of MS Office and office management software
- Superior communication skills in Arabic and English both written & spoken
- Ability to multi-task, prioritize, and manage time effectively
- Excellent teamwork skills
- Outstanding communication and interpersonal abilities
