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Global Trade & Receivables Finance (GTRF) Analyst, (UAE nationals only) - 0000JIMS
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Commercial Banking (CMB) serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.We are currently seeking an ambitious individual to join our Global Trade & Receivables Finance (GTRF) team within Commercial Banking, working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will:• Deliver a valued and best in class client experience, built on deep Services SME expertise, strong internal networks across frontline (Business Development Managers and Relationship Managers) and back-office functions, and a deep understanding of the client’s trade business across the Group• Own, manage, and successfully resolve clients’ transactional queries, issues and complaints, in line with agreed SLAs and relevant standards (incl. financial crime and regulatory)• Provide timely (often pro-active) and accurate guidance and recommendations to clients to help them manage their business effectively and build trust in our offering and service proposition with a view to gaining new business• Contribute to the achievement of revenue growth through retention, reduced sales time on service, proactive management of GTRF service performance and increased clients’ usage of self-service solutions• Provide transactional trade advice to assigned clients, BDMs and RMs, and provide input to account planning• Support the coaching, onboarding and training of other CSM team members and contribute to the successful embedding of a high performing culture and behaviors• Embrace HSBC’s values and always strive to deliver fair outcomes for clients and HSBC• Assist the Business Management team and liaise with Finance to ensure correct financial reporting of customer revenues
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