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Head Barista

Big G & T
New Cairo, Cairo

Head Barista

New Cairo, CairoPosted 2 months ago
1 open position
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Job Details

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Job Description

  • Administer purchasing and receiving procedures.
  • Analyse service quality and customer satisfaction.
  • Conduct staff performance assessment process.
  • Contribute to innovation process within own scope of work in the business unit.
  • Develop and motivate team members through capability development.
  • Facilitate compliance with legislative and regulatory requirements.
  • Foster service innovation.
  • Identify and establish internal and external stakeholder relationships.
  • Implement loss/risk prevention.
  • Lead team to implement change.
  • Manage and implement business continuity plans.
  • Manage compliance with food and beverage hygiene policies and procedures.
  • Manage cost and quality controls.
  • Manage crisis situations.
  • Manage customer service.
  • Manage food and beverage operations.
  • Manage site/outlet and equipment maintenance.
  • Manage training.
  • Participate in dispute resolution.

Job Requirements

  • Excellent communication
  • Infectious love of coffee
  • Ability to keep a calm, mature, professional demeanor when needed
  • A proactive approach to problem-solving
  • A high degree of ethics and obsession with superior customer service
  • Excellent time management skills and ability to self-direct when necessary
  • High level of organization
  • Adaptability and the ability to creatively troubleshoot difficult situations
  • Superior leadership capabilities; ability to work well within groups
  • 3+ years of experience in specialty coffee and/or the coffee industry preferred
  • Focused perspective on what a high-functioning coffee bar looks like and how to execute

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JobsHospitality/Hotels/Food ServicesHead Barista